Frequently Asked Questions & Troubleshooting

Find fast solutions to common user questions, login recovery procedures, leave cancellation rules, and technical error diagnosis.

1. General Questions

How do I access the Swot HR platform on mobile devices?

The portal is fully responsive across smartphones and tablets with progressive web app (PWA) capabilities. Bookmark your company portal URL to install it to your home screen.

Is employee data encrypted?

Yes. Passwords use salted bcrypt hashes, sensitive records (salaries, bank credentials, national IDs) use AES-256 encryption at rest, and all transit traffic is enforced over TLS 1.3.

2. Authentication & Password Resets

How do I reset my password if I forget it?

To maintain strict enterprise security, public self-service password resets are restricted. Contact your HR Administrator or open a Support Ticket to receive an official time-limited password reset token.

3. Attendance & Leave Questions

What happens if I forget to punch out at the end of my shift?

The system's automated scheduler checks out open sessions at midnight (23:59:59) and flags the record for regularisation. You can submit an Attendance Regularisation request with your actual departure time within 48 hours.

Can I cancel an already approved leave request?

Approved leave requests lock the calendar to preserve roster accuracy. To cancel an approved leave, contact your reporting manager or HR Admin to revert the status and automatically credit the leave balance.

4. Technical Troubleshooting